Effective date: September 20, 2026
This policy applies to digital resources sold by Joanne Raptis and/or Inspired Life Psychology PLLC through Gumroad, including Think Better, Feel Better.
Digital purchases
Because digital products are delivered immediately and cannot be physically returned, purchases are generally final once the file or access link has been delivered.
Case-by-case requests
We understand that unusual situations can occur. Refund or replacement requests may be considered case by case for circumstances such as a duplicate charge, a corrupted or inaccessible file that cannot be remedied, or another exceptional situation. Nothing in this policy limits any refund right required by applicable law.
To request help, email joanne@inspiredlifepsychology.com with the purchaser’s name, email address used for the order, order number, and a brief description of the issue. Please do not send payment-card details.
Technical issues
If you cannot access or open a purchased file, contact us so we can first attempt to restore access or provide a replacement copy. Compatibility with a particular device, application, printer, or accessibility tool cannot be guaranteed, but reasonable efforts will be made to help.
Gumroad processing
Purchases and payments are processed by Gumroad. Approved refunds may be issued through Gumroad to the original payment method and may take additional time to appear depending on the payment provider. Gumroad’s own terms may also apply to the transaction.
Clinical and coaching services
This digital-product policy does not govern psychotherapy or coaching services, which are subject to their own informed-consent, cancellation, payment, and service agreements.